Shipping

Shipping Policy

At Neon Daddy, each order is handcrafted with meticulous attention to detail. Due to this, our lead time is  6 - 10 days to make + 1 - 2 day delivery on our standard delivery. During busy periods, this may take longer. You will receive an email notification once your order has been shipped. If you have any questions about shipping, please contact us at support@neondaddy.co.uk.

UK Shipping:
Flat rate of £3.99 for orders under £150. Free for orders over £150.

Express delivery options available at checkout (subject to availability).

Worldwide Shipping:
Shipping costs vary by location and will be calculated at checkout.

Shipping Partners:
We partner with UPS and Parcelforce for domestic orders and FedEx for international shipping.

 

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Returns and Exchange Policy

As all our pieces are made to order, we can only accept returns or exchanges for faulty items. Unfortunately, we cannot accept returns due to a change of mind. All sales are final once production has started.

In the rare event that your piece arrives broken or faulty, please notify us within 7 days of tracked delivery. We will arrange for a replacement to be sent to you free of charge. For any return inquiries, contact us at support@neondaddy.co.uk.

 

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Neon Daddy Warranty -  Terms and Conditions

At Neon Daddy, we take pride in the quality of our LED neon signs. That’s why we offer a comprehensive 3-year warranty on all our products.

Warranty Coverage:

• First Year: We cover the sign itself, power supply, and any accessories. Additionally, we will arrange and cover the cost of collection and redelivery for any necessary repairs.

• Years 2 and 3: We will continue to carry out repairs on the sign; however, accessories, collection, and redelivery costs will not be covered.

Exclusions:

Our warranty does not cover damage caused by mishandling, accidents, or improper use. This includes, but is not limited to:

• Dropping the sign

• Water damage if the waterproof option was not selected

If you experience any issues with your sign, please contact us, and our team will be happy to assist you.

Please note, all ordered placed before 2025 will run on our standard two year warranty.